Privacy Policy for Inception Plumbing LLC

Inception Plumbing LLC values your privacy. This Privacy Policy describes how we collect, use, process, and disclose your information when you interact with our services, including our website, service calls, and membership programs. We are committed to protecting your personal data in compliance with applicable privacy laws and regulations.

Information We Collect

We collect various types of information to provide and improve our plumbing and HVAC services. This information may include:

• Personal Identification Information: Name, address (for service delivery), email address, telephone number, and payment information (e.g., credit card details for service payments). We do not store full payment card details on our servers but utilize secure, PCI-compliant third-party payment processors.
• Service-Related Information: Details about the plumbing or HVAC services you request, property characteristics relevant to service delivery, photographic or video documentation taken during inspections (e.g., camera diagnostics for sewer lines), service history, and communication preferences.
• Website Usage Data: Information about how you interact with our online platform, such as IP addresses, browser types, pages viewed, time spent on pages, and referring URLs. This is collected through cookies and similar tracking technologies.
• Inquiry Information: Data you provide when making inquiries through our website forms, email, or telephone.

How We Use Your Information

The information we collect is used for the following purposes:

• To Provide Services: To schedule appointments, perform requested plumbing and HVAC services (e.g., leak detection, hydro-jetting, water heater installation, sewer line repair), process payments, and provide financing options.
• Communication: To communicate with you regarding your service requests, appointments, estimates, invoices, and to respond to your inquiries.
• Customer Support: To provide ongoing customer support, maintenance program benefits, and address any concerns or issues you may have.
• Improve Our Services: To understand how our services are used, identify technical issues, manage and improve our website, and develop new service offerings (such as new water treatment solutions or advanced inspection tools).
• Marketing and Promotional Purposes: With your consent, to send you updates, promotional offers, and information about our services, including membership assurance programs and seasonal maintenance tips. You can opt-out of these communications at any time.
• Legal and Safety: To comply with legal obligations, enforce our terms and conditions, and protect the rights, property, or safety of Inception Plumbing LLC, our customers, or others.

Data Sharing and Disclosure

We do not sell your personal data. We may share your information with third parties only in the following circumstances:

• Service Providers: We employ third-party companies and individuals to facilitate our services (e.g., payment processors, CRM systems, IT support, marketing services). These third parties have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• Financing Partners: If you apply for financing options, your information will be shared with our approved financing partners to process your application.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).
• Business Transfers: In the event of a merger, acquisition, or asset sale, your personal data may be transferred. We will provide notice before your personal data is transferred and becomes subject to a different Privacy Policy.

Data Security

We implement robust technical and organizational measures designed to protect your personal data from unauthorized access, use, alteration, or destruction. This includes using encrypted communications, secure servers, and access controls. While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or method of electronic storage is 100% secure.

Your Data Protection Rights

Depending on your location and applicable laws, you may have the following rights regarding your personal data:

• Right to Access: You have the right to request copies of your personal data.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal data, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the contact details provided below.

Cookies and Tracking Technologies

Our online platform uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand where our visitors are coming from. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, your rights, or our data practices, please contact us at: